Refund and Returns Policy

Return and Refund Policy – Fairzone Ventures Private Limited

At Fairzone, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

• Returns are accepted within 7 days of delivery
• The product must be unused, unworn, and in original condition
• Original packaging, tags, and invoice must be intact

Non-Returnable Items

The following items are not eligible for return:

• Used or washed products
• Products without original tags or packaging
• Items purchased during sale or clearance (if specified)
• Customized or made-to-order products

Return Process

• Contact us via email with your order ID and reason for return
• Our team will review and approve your request
• Return instructions will be shared after approval

Refund Policy

• After receiving and inspecting the returned product, the refund will be initiated
• Refund will be processed within 5–7 business days
• Amount will be credited to your original payment method

Return Shipping

• Customers may need to bear return shipping charges (if applicable)
• In case of a damaged or incorrect product, Fairzone will cover shipping costs

Damaged or Incorrect Products

If you receive a damaged or wrong item:

• Inform us within 48 hours of delivery
• Share images for verification
• We will arrange a replacement or refund

Exchange Policy

• Exchanges are subject to product availability
• If the requested product is unavailable, a refund will be issued

Contact Us

Fairzone Ventures Private Limited
Plot No. E-11, Prabhat Elite Tower 404, 4th Floor,
Nirman Nagar E, Ajmer Road, Shyam Nagar, Jaipur – 302019
Email: fairzoneventurespvtltd758@gmail.com